2020 Highlights: Improved Customer Support & New Products

2020 has been an incredibly challenging year for all of us. However, from great adversity comes great innovation, and we are happy to come out of this year looking back at major advancements. Intact worked tirelessly to enhance our service with expanded support teams and improved products, and can’t wait to continue serving our customers in 2021.

Global Support Round the Clock

At the beginning of the year, when the ongoing COVID-19 situation began, we focused our efforts on how to best assist our customers during these times. After intense check-ins with customers and an assessment of the situation, we decided that the best way for us to help was to amp up our support network.

With that in mind, we put our efforts towards getting the increased global customer support up and running as quickly as possible. In a matter of months, we hired more than a dozen new employees, launched a dedicated support team in the Oceana region, and expanded project, support, and sales capacity in the United States.

All of the advancements we’ve made this year will help optimize our customers’ experience with the Intact Platform. This allows us to strengthen long-lasting business relationships and move towards new horizons. Intact is already busy working on major implementations coming in 2021, including improvements in test automation and feature sets – we can’t wait to share them with you.

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Intact Products – Many advances and a giant leap forward

Ongoing Transition to SaaS

Our transition to an easy-access Software as a Service (SaaS)-model for our core products has continually progressed in 2020. Once again, a large number of customers switched to our new model, providing them with direct access to our latest Intact Platform improvements, innovations, and available add-ons.

Intact Platform – New Standard Integration & Improved Remote Tools

Our core product, formerly known as ECERT, has now officially transitioned to the Intact Platform. Along with the new name comes a refreshed look and various improvements, providing our SaaS customers with an overall enhanced experience.

Over the last year, we implemented dozens of new features and advancements, including improved remote, onsite, and offline audit functionality and new web modules to better manage audit assignments, projects, and time tracking.

In a significant leap forward for the food safety industry, Intact developed new interfaces that integrate with existing food safety systems like BRCGS and GLOBALG.A.P. The Intact Platform GLOBALG.A.P. Module integrates both the GLOBALG.A.P Database and Audit Online Hub. For the first time ever, auditors and certifiers now only have to enter data once. This enables them to reduce input errors and to save time to focus on audits and their client relations. Contact us to get the Intact Platform GLOBALG.A.P. Module and be ready for the mandatory use of Audit Online Hub.

The new and improved Intact Platform raises the standard for state-of-the-art certification and audit software. As always, we based the improvements on feedback from our customers on their needs and wishes. We will continue to innovate and evolve based on inputs from the entire Intact Community.

In addition to our expanded support and product improvements, the Intact Platform’s fully digital, end-to-end workflow allowed us and our customers to work remotely, safeguarding everyone’s health during the COVID-19 pandemic.

Intact Mobile – the Entire Audit Process at the Tip of Your Finger

The Intact Mobile Audit App is the ready to use audit and certification tool for auditing on the go. The app is now available with improved functionality and is even easier to use. Checklist filters make it simple to find the items you’re looking for in complex, multi-section lists. The new merged checklists feature makes multi-standard audits even more straightforward.

Intact BI – Integrated Business Intelligence for Complete Oversight

Intact is proud to have launched our brand-new Business Intelligence (BI) module in 2020. Intact BI provides Tableau based management dashboards allowing customers to monitor, explore, and visualize data – anytime, anywhere.

The graphic interfaces and interactive dashboards make it easy to instantly translate complex data sets into high-end business intelligence resources that can be shared with your executive decision-makers and customers. Users can set automatically generated reports, alarms, and notifications, so you have access to the right information at the right time.

Make sure to contact us, if you want to learn more about how this can help your business.

Intact Analytics – Improve Performance and Planning with AI

Our all-new Intact Analytics product is the first full-service analytics and decision support system made for Certification Bodies, Standard Setters, and Manufacturers, powered by Artificial Intelligence (AI).

Intact Analytics represents a giant leap forward for certification and audit analytics software as we launch into the exciting new territory of predictive analytics.

Powered by AI, Intact Analytics automatically analyzes audit data, finds anomalies, and makes suggestions for improving your audit performance and planning. It is designed to be used by anybody without pre-existing data science knowledge required. This does not only shine light on prior blind spots but enables entire organizations to identify and act on new business opportunities.