The operating system for audit and certification. AI‑enabled. Always evolving.
Built specifically for certification bodies. One AI-enabled platform covering the entire audit and certification cycle — from planning and audit execution to findings, review, and certification. Trusted by the world’s leading CBs to run their business.
certified
countries
TIC
conducted
The world’s leading certification bodies trust Intact
More cases handled
“The Intact Platform significantly enhanced our operational efficiency. Our auditors and staff involved in the certification workflow were able to handle many more cases.”
A leading fair trade certification body
Global operations, 25,000+ certified producers
20 to 50% saved
“By choosing Intact versus developing our own solution, I reckon we saved 20 to 50 percent. Intact covers 90 to 100 percent of the core functionality we need.”
A multi-scheme global certification body
Operating across dozens of standards and countries
Far fewer errors
“We have made far fewer errors in our workflow than before, which has led to improved customer satisfaction and, ultimately, better revenue outcomes.”
A leading food safety certification body
Certifying to major food safety standards worldwide
Four capabilities. One platform. Every audit you run.
Intact is built on four enterprise pillars that work as one connected system, not as separate products you have to integrate. Adopt them together, or one at a time.
01 / Operations
The certification
workflow engine
A modular platform covering the full certification workflow — from audit planning, through execution and findings, to certificate issuance and ongoing monitoring. Adopt the modules that matter most today and expand from there. Configurable to any scheme, region, or program. No development required.
Explore the workflow →02 / Intelligence
AI built
into the audit
AI is embedded into the audit workflow your team already uses — not bolted on, not a separate tool. Available today for audit preparation: document review, pre-screening, and readiness checks, compressing prep from hours to minutes. AI support for audit execution and review is in development.
Learn about Intact AI →03 / Governance
Accreditation-grade
trust
Trust is built into the architecture, not added on top — ISO 9001 and ISO 27001 certified, with full data isolation per customer and a complete audit trail on every action. Same scrutiny we’d apply to any of our customers’ programs, applied to ourselves. Built to defend the standards you certify your clients against.
View our security posture →04 / Data & Integration
A platform,
not a silo
Open APIs make it easy to integrate Intact into your existing IT landscape — SAP, Oracle NetSuite, Microsoft Dynamics, Azure AD, Power BI, and more. Pre-built connectors handle the regulatory databases (IAF CertSearch, TRACES, Organic Integrity Database) and scheme owners (BRCGS, OASIS, IFS) you work with every day. One source of truth, connected to everything else.
See the architecture →Six stages of certification work. One connected system.
Everything starts with your data. Intact brings all your audit documents, client records, and data into one secure, structured, centralized platform — powering each stage below and making AI possible. That structured data foundation also enables cross-program analysis, benchmarking, and data products that open new revenue streams. CBs choose the process steps that matter most to their operation and can expand from there — no big-bang adoption required. Each stage is configurable to your schemes, integrates with the next, and produces the audit trail accreditation requires.
Stage 01
Assignment & Scheduling
Stage 02
Audit Preparation
AI-EnabledStage 03
Audit Execution
Stage 04
Findings Management
Stage 05
Review & Decision
Stage 06
Certificate Issuance
Stage 01 · Assignment & Scheduling
Match the right auditor to every audit. Automatically.
Schedule audits, match qualified auditors to client needs, and manage capacity across your entire program from one place. Auditor qualification, impartiality, conflicts of interest, and availability are checked automatically — so only the right people ever appear in your assignment workflow.
- Automated qualification, impartiality, and conflict checking
- Real-time capacity and workload visibility
- Multi-scheme, multi-site planning with auto-task creation
Stage 02 · Audit Preparation
Auditors arrive ready. Not scrambling.
AI generates structured preparation briefs from prior findings, scope changes, client history, and scheme requirements — compressing what used to take hours into minutes. Auditors walk in with the full picture: what changed, what to focus on, where last audit’s findings landed.
- AI-assisted document review, pre-screening, and readiness checks
- One-click audit plan generation, accreditation-compliant
- Surfaces prior findings, scope changes, and risk signals
Stage 03 · Audit Execution
Standardized processes. Higher-quality audits. Less time wasted.
Auditors follow a fully digitized, structured process on desktop, tablet, or mobile — online or offline. Standardized checklists, automated validations, and built-in guidance mean every auditor delivers consistent, defensible work regardless of experience level. Multiple auditors can work the same order simultaneously, with merged checklists for integrated multi-scheme audits.
- Mobile and fully offline audit execution
- Dynamic, configurable checklists per scheme — no development required
- One-click audit report generation, accreditation-compliant
Stage 04 · Findings Management
Every non-conformity. Tracked. Closed. Defensible.
Track every finding from discovery through corrective action close-out, with workflows that catch nothing falling through the cracks. Categorize by severity, route to the right owners, and close out under SLA. Trends across clients, schemes, and auditors surface before they become accreditation problems.
- Structured non-conformity workflow with categorization and SLA
- Severity-based routing and corrective action tracking
- Trend analysis across schemes, clients, and auditors
Stage 05 · Review & Decision
Reviews that resolve in days. Not weeks.
Structured review workflows give technical reviewers a clear, consistent path from received report to signed-off decision. The review step can be split between administrative and technical staff, so highly-trained reviewers focus only on what requires their expertise. Inline feedback at the finding level means corrections happen without restarting the whole process.
- Split administrative + technical review for cost efficiency
- Inline reviewer feedback at the finding level
- Combined technical review + certification decision in one step
Stage 06 · Certificate Issuance
From signed-off decision to issued certificate. No manual work.
Issue, manage, suspend, and renew certificates with full traceability back to every audit and review decision behind them. Even complex multi-site certificates generate in minutes, fully compliant with the accreditation standards you operate under. Public certificate directories give clients and their customers a real-time, verifiable view of certification status — without you maintaining a separate site.
- One-click compliant certificate generation, multi-site supported
- Full certificate lifecycle: issue, manage, suspend, renew
- Public directory, IAF CertSearch ready, multilingual
Monitoring & Continuous Control
The platform doesn’t just move audits through stages — it operates the whole program. Audit programmes manage multi-year certification cycles. Tasks flow to the right people automatically. Notifications fire on workflow events. Dashboards surface what’s working, where bottlenecks are forming, and where compliance risk is building — across schemes, clients, and regions.
Audit programmes & sampling
Manage multi-year certification cycles and sampling plans across sites, processes, and clauses — with full visibility of where you are in every program.
Automated tasks & workflow
Tasks route to the right people, every time. Predefined task creation in audit programmes, configurable triggers, and a clear todo list inside the same system as your audit data.
Notifications & correspondence
Configurable notifications on workflow transitions, with email templates you manage yourself. Outbound correspondence stored automatically against the relevant audit, client, or finding.
Reporting & analytics
A reporting database powers your own dashboards on real-time platform data. Build your own queries, push to Power BI or your data lake, surface bottlenecks and compliance risk before they become problems.
Cross-scheme requirements
Define common requirements once and apply them consistently across every scheme you certify — whether you operate under ISO 17020, 17021, 17065, or other accreditation frameworks. One configuration, validated the same way every time, defensible to any accreditation assessor.
Auditee portal
A client-facing portal across the full cycle: planning visibility, audit reports and certificates 24/7, NC handling directly in the system, plus self-assessments and self-reporting so auditees submit structured information before you ever step on site. No email chains, no version chaos.
Built for the standard you certify against.
Certification bodies are held to the highest data integrity, traceability, and accreditation standards in the industry. Intact is designed and operated to defend all three, and to clear the bar your accreditation assessors expect. Intact customers operate under accreditation from IAF members and regional accreditation bodies worldwide — the platform has been reviewed and accepted across accreditation assessments globally.
ISO 9001 & ISO 27001 certified
Independently audited quality and information security management. Plus ISAE 3402 across the hosting environment.
Data isolation by design
Each customer runs in a fully isolated environment. No cross-customer data sharing. Customer data is never used to train shared models, giving your auditors a sanctioned, governed alternative to generic shadow AI.
Full audit traceability
Every action, from auditor assignment to certificate decision, is recorded, time-stamped, and defensible to any accreditation assessor.
99.5% uptime guarantee
Enterprise hosting, deployed across multiple regions, with the resilience accreditation-critical operations require.
Architecture & Integration
A platform, not a silo.
Intact integrates cleanly with the systems you already run, including ERP, finance, identity, document management, BI, and regulatory data feeds. The platform is also modular by design: adopt the full suite, or start with the stages that matter most to your operation and add more as you grow. Either way, it’s one source of truth for certification work, connected to everything else.
What changes when CBs move to Intact.
A snapshot from across our customer base. Outcomes vary by program complexity, baseline maturity, and implementation scope.
Customer
Outcome
Result
A leading fair trade certification body
Global operations, 25,000+ certified producers
“Our auditors and staff involved in the certification workflow were able to handle many more cases.”
More cases
Without adding headcount
A multi-scheme global certification body
Operating across dozens of standards and countries
“By choosing Intact versus developing our own solution, I reckon we saved 20 to 50 percent. Intact covers 90 to 100 percent of the core functionality we need.”
20 to 50%
Saved vs. build
A leading food safety certification body
Certifying to major food safety standards worldwide
“We have made far fewer errors in our workflow than before, which has led to improved customer satisfaction and better revenue outcomes.”
Fewer errors
Better revenue outcomes
A food safety and biosecurity certification body
New Zealand, international programs
“Intact covers 90 to 100 percent of the core functionality that we need in our business.” Real-time BI integration replaced spreadsheet-based reporting across the operation.
Real-time
Operational data via Power BI and Pentaho
A national organic certification body
North America, multi-standard program
“Streamlined processes and complete oversight of orders, audits, and certifications allow us to work more efficiently with quicker response times.”
Full oversight
Faster customer service
FAQ
Common Questions
For most certification bodies, Intact replaces the patchwork of tools used for certification work — SharePoint folders, audit spreadsheets, email-based handoffs, and older niche certification software — as well as in-house built software that has become costly to maintain and hard to evolve. We integrate cleanly with the CRM, finance, and BI systems you already run.
Generic ERPs and CRM tools weren’t built for certification. Replicating scheme logic, auditor qualification rules, accreditation traceability, and the certification decision workflow in a generic tool means months of customization — and the upkeep never ends. It becomes a Frankenstein system: fragile, expensive, and still not fit for purpose.
In-house built platforms face the same trap: high maintenance costs, dependency on internal developers, and limited flexibility as your programs evolve.
Intact is proven and purpose-built. It handles qualification checks and impartiality conflict validation during staff assignment, supports integrated audits across multiple schemes simultaneously with merged checklists, and connects cleanly to your existing IT landscape through a full API framework. Major standards frameworks come preloaded, and you can onboard your own standards and schemes through admin tools — no development work, no dependency on Intact to do it for you.
Yes. Schemes, programs, hierarchies, data fields, checklists, workflows, and templates — including automated email notifications — are all configurable through admin tools, with no code and no developer involvement. Checklists are dynamic: items can show or hide based on other inputs, products, or countries, and new scheme versions can be developed and rolled out by your team independently. Multilingual support covers both the interface and document output for global programs.
The Intact Platform supports the full audit and certification lifecycle: audit planning and auditor assignment, audit preparation and execution on desktop and mobile (online and offline), findings and nonconformity management, technical review and sign-off, certification decision and certificate issuance, reporting and analytics, and ongoing surveillance and recertification.
Multiple auditors can work simultaneously on the same audit order. Audit reports and certificates are generated in one click from data already in the system. The auditee portal lets clients access documents, handle nonconformities, and submit information directly — reducing email back-and-forth and manual data entry on both sides. Data can be extracted to feed your own dashboards and reporting, and integration with IAF CertSearch is straightforward.
It works across all major scheme types — ISO certification, food safety, organic, sustainability, management systems, and more — all within one configurable system.
No. Intact is designed to be adopted in phases. Most certification bodies start with Audit Execution, then expand from there. The modular approach means you can go live with one capability, see results quickly, and grow the platform alongside your operations — with no big-bang rollout required.
Yes. Intact includes a mobile app designed for field auditors. Audits can be conducted fully on mobile, with structured checklists, findings capture, and the ability to take pictures and link them directly to checklist items and findings. The app works offline, so auditors in low-connectivity environments can complete their work and sync automatically when reconnected — eliminating duplicate data entry and reducing errors.
Implementation timelines depend on scope, but Intact implementations typically take a few months to go-live for the first module. We have a 96% project success rate, and the phased, modular approach means you’re not waiting for everything to be ready before you see value. Implementation is run by Intact’s own team, so you’re not managing this alone.
The Intact Platform is focused on the audit and certification lifecycle. It does not replace or support the application and quotation process or invoicing workflows.
See what Intact looks like running your certification work.
Three ways to take the next step, at your pace. No product demo until we’ve understood your business.
Book a demo.
See how Intact brings structure to complex programs.Talk with Intact experts about your audit, certification, or standards challenges. See how our Platform helps you work more efficiently, with greater clarity and control.
Fill out the form, and we’ll take it from here.
Talk with Intact experts about your audit, certification, or standards challenges. See how our Platform helps you work more efficiently, with greater clarity and control.
Fill out the form, and we’ll take it from here.