Subject Matter and Scope

We at Intact GmbH (‘Intact’, ‘we’, ‘us’) attach great importance to the protection of your personal data. We, therefore, process your data exclusively on the basis of the legal regulations, in particular, the Austrian Data Protection Regulation (Datenschutzgesetz, DSG), the EU General Data Protection Regulation (GDPR), and the Austrian Telecommunications Act (Telekommunikationsgesetz, TKG). Here we explain which data we collect via this website (www.intact-systems.com) and how we handle it. If you do not agree with this statement and, e.g., restrict the use of cookies, certain functions on our website cannot be used in full.

We would like to inform you that our website contains links to other websites and social media sites. If you leave our website via one of these links, please note that you are also leaving the scope of this data protection declaration. Your visit to third-party websites and social media sites is subject to their own data protection guidelines, which are outside our area of responsibility.

Please note that we do not take any responsibility or liability for websites of third parties and their contents.

Collection and Use of Personal Data

We respect your privacy! For this reason, no personal data is collected or processed via this website by default. Personal data is information about data subjects (natural persons) whose identity is determined or at least determinable (e.g. name, e-mail address or IP address). This does not apply to data that you voluntarily provide to us via forms on our website, e-mail, telephone, or other communication channels (e.g. SMS, messenger services, fax, etc.). We store and process this data voluntarily transmitted by you exclusively for the fulfillment of the purpose of your inquiry as well as for the case of follow-up questions.

We do our utmost to make your visit and use of our website as safe as possible. We, therefore, comply with the provisions of Article 32 GDPR in order to guarantee the confidentiality and security of your personal data and take appropriate technical and organizational security measures.

We will not pass on your personal data collected on the basis of your use of the website to third parties, unless it is necessary to fulfill our obligations or if it is legally/officially binding.

However, your personal data will also be processed on our behalf by our service providers (contract processors). These contractors are in particular providers of marketing tools, IT service providers, providers of other tools and software solutions, IT maintenance services and other providers of similar services. All our contractors process your data only on our behalf and on the basis of our instructions for the purposes described in each case.

Contacting Us

If you contact us by form on this website, by e-mail, telephone, or any other communication channel (e.g. SMS, messenger services, etc.), your personal and other data provided will be stored and processed for the purpose of processing your inquiry and follow-up questions. Further information on the contact and demo forms on this website can be found in the Declaration of Consent—Contact and Demo Request.

Newsletter

On this website, you have the possibility to subscribe to Intact’s newsletter. For this, we need your e-mail address and your consent to receive our newsletter. All other personal details are optional. For more detailed information, please refer to the Declaration of Consent—Newsletter Subscription.

Usage Statistics

Data that we collect within the framework of usage statistics of this website are stored and processed exclusively anonymized/pseudonymized. For more information on usage statistics, please see the Web Analysis section.

Data Storage and Retention Periods

We only store your personal data for as long as we need it to fulfill the respective purposes and our contractual or legal obligations. When we no longer need your personal data, we delete it from our systems and records or make it anonymous so that you can no longer be identified.

Anonymized/pseudonymized usage data that we collect as part of the web analysis of this website is retained for 26 months. For more information, please see the Web Analysis section.

Cookies

Use of Cookies on This Website

Our website uses so-called cookies. These are small text files that are stored on your device using the web browser. They’re not doing any damage.

We use cookies to make our website user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser the next time you visit us. This enables our website to “remember” whether or not you have confirmed the cookie information banner displayed by us with OK. Once you have confirmed it, it will not be displayed again.

If you do not wish cookies to be used, you can set your browser so that it informs you about the setting of cookies and you only allow this in individual cases. When cookies are deactivated, the functionality of our website may be limited.

Managing and Deleting Cookies

If you wish to block or delete cookies, you can make these changes in your browser settings. The procedures for managing and deleting cookies vary from browser to browser. To find out how you can manage cookies in a particular browser, please use the help function integrated into the browser. Alternatively, you can also search for instructions on the www.allaboutcookies.org website. It explains step by step how to manage and delete cookies in most popular browsers.

Web Analysis

Our website uses functions of the web analysis service Google Analytics of Google LLC, 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA (“Google”). Cookies are used for this purpose, which enables an analysis of the use of the website by its users. The information generated in this way is transferred to the provider’s server and stored there. You can prevent this by setting your browser so that no cookies are stored. Please see the Cookies section for more information.

We have concluded a corresponding data processing contract with the provider.

Your IP address is recorded but pseudonymized immediately by deleting the last 8 bits. This means that only a rough localization is possible and that we have no access to your full IP address.

The relationship with the web analytics provider is based on GDPR. Data processing is carried out on the basis of the legal provisions of § 96 Paragraph 3 TKG and Art 6 Paragraph 1 lit a (consent) and/or f (legitimate interest) of the GDPR. Our concern in the sense of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized. User data will be kept for a period of 26 months.

Google Recaptcha

Google reCAPTCHA Privacy Policy
Our primary goal is to make our website as safe and secure as possible for you and for us. To ensure this, we use Google reCAPTCHA from Google Inc. For the European region, Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services. With reCAPTCHA, we can determine whether you are really a flesh and blood person and not a robot or other spam software. By spam we mean any unsolicited information sent to us by electronic means. With the classic CAPTCHAS, you usually had to solve text or image puzzles for verification. reCAPTCHA from Google mostly spares you the trouble of solving such puzzles. In most cases, all you need to do here is simply check the box to confirm that you are not a bot. With the new Invisible reCAPTCHA version, you do not even have to check the box. How exactly this works and, above all, what data is used for this purpose is explained in this privacy policy.

What is reCAPTCHA?
reCAPTCHA is a free Captcha service from Google that protects websites from spam software and abuse by non-human visitors. This service is most often used when you fill out forms on the Internet. A Captcha service is a kind of automatic Turing test, which is supposed to ensure that an action on the Internet is done by a human and not by a bot. In the classical Turing test (named after the computer scientist Alan Turing), a human being determines the difference between bot and human. With Captchas, this is also done by the computer or a software program. Classical Captchas work with small tasks that are easy for humans to solve but present considerable difficulties for machines. With reCAPTCHA, you do not have to actively solve puzzles anymore. The tool uses modern risk techniques to distinguish people from bots. Here, you only have to check the text box “I am not a robot”; while Invisible reCAPTCHA renders this unnecessary. With reCAPTCHA, a JavaScript element is embedded in the source code and then the tool runs in the background and analyses your user behaviour. From these user actions the software calculates a so-called Captcha score. Google uses this score to calculate the probability that you are a human being even before you enter the Captcha. reCAPTCHA or Captchas are generally used whenever bots could manipulate or abuse certain actions (such as registrations, polls, etc.).

Why do we use reCAPTCHA on our website?
We only want to welcome people of flesh and blood to our site. Bots or spam software of various kinds are not welcome. That is why we pull out all the stops to protect ourselves and offer the best possible user-friendliness for you. For this reason we use Google reCAPTCHA from Google. This is how we can be pretty sure that we remain a “bot-free” website. Through the use of reCAPTCHA, data is transmitted to Google in order to determine whether you are really a human being. In this way, reCAPTCHA serves the security of our website and consequently also yours. For example, without reCAPTCHA, it could happen that a bot registers as many e-mail addresses as possible during sign-up in order to “spam” forums or blogs with unwanted advertising content. With reCAPTCHA, we can avoid such bot attacks.

What data is saved by reCAPTCHA?
reCAPTCHA collects personal data from users in order to determine whether humans are really behind the actions on our website. In the process, the IP address and other data required by Google for the reCAPTCHA service can be sent to Google. IP addresses are almost always truncated within the Member States of the EU or other signatory states of the Agreement on the European Economic Area before the data ends up on a server in the USA. The IP address will not be concatenated with other data from Google, unless you are signed in to your Google Account while using reCAPTCHA. First, the reCAPTCHA algorithm checks whether Google cookies from other Google services (YouTube, Gmail, etc.) are placed. Then, reCAPTCHA places an additional cookie in your browser and takes a snapshot of your browser window. The following list of collected browser and user data is not exhaustive. They are rather examples of such data which, to our knowledge, are processed by Google.

  • Referrer URL (the address of the site from which the visitor comes)
  • IP address (e.g. 256.123.123.1)
  • Information about the operating system (software that allows your computer to run. Known operating systems are Windows, Mac OS X or Linux)
  • Cookies (small text files that store data in your browser)
  • Mouse and keyboard behaviour (every action you perform with the mouse or keyboard is saved)
  • Date and language settings (which language or date you have preset on your PC is saved)
  • All Javascript objects (JavaScript is a programming language that allows websites to adapt to the user. JavaScript objects can collect all possible data under one name)
  • Screen resolution (shows how many pixels the image consists of)

It is undisputed that Google uses and analyses this data even before you click on the checkbox “I am not a robot”. With the Invisible reCAPTCHA version, even the ticking is omitted and the whole recognition process runs in the background. Google does not disclose in detail the quantity and type of data it stores. The following cookies are used by reCAPTCHA: Here, we refer to the reCAPTCHA demo version from Google at www.google.com/recaptcha/api2/demo. All these cookies require a unique identifier for tracking purposes. Here is a list of cookies that Google reCAPTCHA has set on the demo version:

Name: IDE
Value: WqTUmlnmv_qXyi_DGNPLESKnRNrpgXoy1K-pAZtAkMbHI-231600428874-8
Purpose: This cookie is set by DoubleClick (a company also owned by Google) to record and report the actions of a user on the website in handling advertisements. In this way, the advertising effectiveness can be measured and appropriate optimisation measures taken. IDE is stored in browsers under the domain doubleclick.net.
Date of expiry: after one year

Name: 1P_JAR
Value: 2019-5-14-12
Purpose: This cookie collects website usage statistics and measures conversions. A conversion occurs, for example, when a user becomes a buyer. The cookie is also used to show relevant advertisements to users. Furthermore, the cookie can be used to prevent a user from seeing the same ad more than once.
Date of expiry: after one month

Name: ANID
Value: U7j1v3dZa2316004288740xgZFmiqWppRWKOr
Purpose: We could not get much information about this cookie. In Google’s privacy policy, the cookie is mentioned in connection with “advertising cookies” such as “DSID”, “FLC”, “AID” and “TAID”. ANID is stored under the domain google.com.
Date of expiry: after 9 months

Name: CONSENT
Value: YES+AT.de+20150628-20-0
Purpose: The cookie stores the status of a user’s consent to use various Google services. CONSENT also serves security purposes to verify users, prevent credential fraud and protect user data from unauthorised attacks.
Date of expiry: after 19 years

Name: NID
Value: 0WmuWqy231600428874zILzqV_nmt3sDXwPeM5Q
Purpose: NID is used by Google to match ads to your Google search. Google uses the cookie to “remember” your most frequently entered search queries or your previous interaction with ads. This is how you always get customised advertisements. The cookie contains a unique ID to collect personal settings of the user for advertising purposes.
Date of expiry: after 6 months

Name: DV
Value: gEAABBCjJMXcI0dSAAAANbqc231600428874-4
Purpose: Once you check the “I am not a robot” box, this cookie is set. The cookie is used by Google Analytics for personalised advertising. DV collects information in anonymous form and is also used to make user distinctions.
Date of expiry: after 10 minutes

Note: This list cannot claim to be exhaustive as experience has shown that Google always changes the choice of its cookies.

How long and where is the data stored?
By inserting reCAPTCHA, data is transferred from you to the Google server. Where exactly this data is stored is not clearly shown by Google, even after repeated requests. Without having received confirmation from Google, it can be assumed that data such as mouse interaction, time spent on the website or language settings are stored on Google’s European or American servers. The IP address that your browser transmits to Google is generally not concatenated with other Google data from other Google services. However, if you are signed in to your Google Account while using the reCAPTCHA plug-in, the data will be concatenated. Google’s deviating data protection regulations apply to this.

How can I delete my data or prevent data storage?
If you do not want any data about you or your behaviour to be transmitted to Google, you must log off completely from Google and delete all Google cookies before you visit our website or use reCAPTCHA software. In principle, the data is automatically transmitted to Google as soon as you access our site. To delete this data again, you must contact Google support at https://support.google.com. By using our website, you agree that Google LLC and its agents automatically collect, process and use data. You can learn more about reCAPTCHA on Google’s web developer page at developers.google.com/recaptcha/. Google goes into more detail about the technical development of the reCAPTCHA here, but exact information about data storage and data protection-relevant topics are not found. A good overview of the basic use of data at Google can be found in the company’s own privacy policy at www.google.com/intl/de/policies/privacy/.

Your Rights

You have a right to information about the personal data we process about you. In addition, you have the right to have incorrect data corrected and your data deleted (“right to be forgotten”). You may also revoke your consent to the processing of personal data with future effect if the processing is based on your consent. You may also have a right to restrict the processing of your data and to have the data you provide disclosed in a structured, common, and machine-readable format (“data transferability”).

You may also complain to a data protection authority. The data protection authority responsible for us is the Austrian Data Protection Authority.

Should you have any questions regarding the processing of your data by Intact GmbH, please do not hesitate to contact us.

You can get in touch with us at:
Intact GmbH

Parkring 6
8403 Lebring | Austria
Phone: +43 3182 52 403
Fax: +43 3182 52 403 33
Email: office@intact-system.com
UID: ATU53663502
FN: 218078d, LG als HG Graz
DVR-Nr.: 4011561

Contact our data protection officer at:

Peter Krainer

Peter Krainer

Head of IT & Hosting, Intact

Final Clauses

In the course of the ongoing development of the Internet and our website, Intact will continue to adapt this privacy policy. We will announce changes in good time on our website or, in the case of the newsletter, by e-mail. You should regularly access this privacy policy and inform yourself about the current version.

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