Complexity is the industry. Confidence is the platform.

The Intact Platform is a purpose-built software solution for organizations that manage audits, certification, accreditation, and standards. It covers the full workflow from client application through audit planning, execution, findings management, review, certificate issuance, and invoicing, all in one connected system. Unlike generic workflow tools or ERP systems adapted for certification, Intact is built from the ground up for audit and certification, which means every default, every workflow, and every feature reflects how conformity assessment bodies actually operate.

Intact serves certification bodies of all sizes, from regional organizations running a handful of schemes to global operators managing hundreds of thousands of audits a year. The platform's modular design means you can start with the processes most relevant to your operation today and expand as your programs grow. Many of Intact's customers began as smaller organizations and have scaled significantly on the same platform over time, without needing to migrate to a new system.

Implementation timelines vary depending on the scope of your deployment, the number of schemes being configured, and the complexity of any data migration. A focused initial deployment typically takes between three and six months. Intact's implementation team works closely with your project lead throughout, and many customers adopt a phased approach, going live with core processes first and adding modules over time. A proof of concept phase is often included early in the process to validate the configuration against your real-world workflows before full deployment begins.

Intact is a cloud-hosted SaaS platform, so there is no server infrastructure to manage on your side. Day-to-day operation and configuration, including checklists, workflows, schemes, and datasets, are managed through Intact's admin tools by trained staff within your organization, without requiring developer involvement. For integrations with external systems such as your CRM, accounting software, or BI tools, some IT involvement is typically helpful, but Intact's open API and ready-made connectors are designed to minimize that effort.

Intact is designed to be configured and maintained by trained admins within your own organization. Checklists, audit workflows, qualification requirements, document templates, notification rules, and scheme-specific datasets can all be updated through the platform's admin interface without raising a ticket with Intact or waiting on a development cycle. When a standard changes, your team can respond in hours rather than weeks. For more complex structural changes or new module deployments, Intact's team provides support, but routine configuration is firmly in your hands.

Intact connects with a wide range of external systems through open REST APIs and ready-made connectors. Common integrations include CRM systems, finance and accounting software, HR and payroll platforms, scheme registries, and business intelligence tools such as Power BI and Pentaho. Intact also supports direct data exchange with scheme-owner and public databases, such as IAF CertSearch for system certification or TRACES for organic. You can find more detail on the integrations page.

Intact is hosted in a private cloud environment and is ISO 27001 certified, which means your data is managed under a formally audited information security management system. Intact also holds ISAE 3402 certification, providing independent assurance over its service organization controls. The platform guarantees 99.5% uptime and operates with structured, tested release management so updates don't disrupt live operations.

Data migration is a standard part of every Intact implementation. Intact's team works with you to map your existing data structures to the platform, clean and validate records before import, and verify the migration before go-live. The scope and complexity of migration depends on how your current data is structured and how many years of historical records need to be carried across.

Intact AI is an optional capability that sits within the platform's existing workflows. It doesn't replace any certification process or automate any decision that must remain with a qualified human. Every AI-generated output is presented to the auditor for review and approval before it advances in the workflow. The human-in-the-loop principle is built into the design by default. For organizations considering AI adoption, Intact provides documentation to support the governance conversations you'll need to have with your scheme owners and accreditation body.

Yes. Intact is used by organizations in over 160 countries and supports multi-language deployments, including interface translations and document templates in multiple languages. The platform handles multi-currency invoicing, time zone differences, and country-specific compliance requirements. For organizations operating across multiple regions, Intact supports centralized oversight with region-specific configuration.