ABG’s Initial Situation
A strengthened market position and improved customer services were the main reasons why ABG decided to invest in a professional audit and certification system. ABG wanted to be able to handle audits and certifications more safely and efficiently, with its key goals being:
- Elimination of multiple data entry
- Digital data exchange with partner organizations
- Fully digital audit and certification workflow
- Automated invoicing process
The Solution: Intact’s Audit & Certification Management System
By implementing the Intact Platform solutions for audit and certification management, ABG is now able to manage all data, customer communications, and audit and certification workflows in a fully digital system. It provides ABG with all the tools and interfaces needed to run its business smoothly and efficiently. Moreover, the electronic handling of the audit and certification workflow significantly improved customer service.
ABG currently has about 15,000 ongoing inspection contracts and collaborations with Europe’s leading inspection bodies as well as countless international contacts. It is, therefore, essential for us to work with a system that integrates our partners so that we can benefit from the resulting synergies and open up new markets.
Austria Bio Garantie Group benefits from:
- Qualification management
- Audit planning
- Conduction of audits
- Certificate creation
- Automated invoicing
- Interfaces (APIs) and web portals for data exchange with customers and partners