NASAA’s Initial Challenge
NASAA’s main requirements when looking for a software partner were to obtain a better top-level view of operations, facilitate the allocation of auditors, and to avoid data entry errors. Its largest challenge was maintaining a clear overview of the numerous audits and track each customers’ order status.
NASAA hoped to increase the efficiency of its audit planning. A new software solution needed to be capable of implementing existing processes as well as supporting process standardization, allowing quick customer response, and eliminating data entry errors.
The Intact Platform Solutions for Audit and Certification Management
The Intact Platform allows NASAA to handle its entire audit and certification workflow digitally and provide auditors all the tools needed to work online or offline. Since auditors can record all data directly into the system, multiple data entry is eliminated, and data entry errors are minimized.
NASAA uses Intact’s Qualification module to document its staff’s qualifications and skills, match them with internal and external requirements, and send the right people for the task at hand. This module is vital for ensuring quality and securing accreditations.
Streamlined processes and complete oversight of orders, audits, certifications, and more allow NASAA to work more efficiently and provide better customer service with quicker response times. Thanks to the easy access to key performance indicators, NASAA can steer its business based on informed decisions that set the ground for further growth.
“The handling of our audits was becoming increasingly difficult and complex. Therefore, our major concern was to find an IT solution that would simplify these processes and help us in handling them. Thanks to the optimization of our processes we are now ready to grow further.”