NASAA’s Initial Situation
NASAA’s main requirements were to obtain a better overview, to facilitate the allocation of auditors, and to avoid data entry errors. Despite having suitable structures and processes, it was tough to maintain an overview of the numerous audits carried out in Australia and abroad, and to keep track of customers’ order status.
Furthermore, audit planning, where the qualification of employees is critical, was very time-consuming. A new software solution needed not only to be capable of implementing existing processes but to support process standardization, allow quick customer response, and eliminate data entry errors.
The Intact Platform Solutions for Audit and Certification Management
With the Intact Platform, NASAA handles its entire audit and certification workflow digitally and provides auditors all the tools needed to work online or offline. Since auditors can record all data directly into the system in any audit situation, multiple data entry is eliminated, and data entry errors are reduced to a minimum.
Intact’s Qualification module helps NASAA to document its staff’s qualifications and skills, match them with internal and external requirements, and always send the right people for the task at hand. Moreover, this module is a must for ensuring quality and securing accreditations.
Streamlined processes and complete oversight of orders, audits, certifications, and more allow NASAA to work more efficiently and provide better customer service with reduced response times. Thanks to the easy access to key performance indicators, NASAA can steer its business based on informed decisions and set the ground for further growth.
“The handling of our audits was becoming increasingly difficult and complex. Therefore, our major concern was to find an IT solution that would simplify these processes and help us in handling them. Thanks to the optimization of our processes we are now ready to grow further.”