Coop’s Initial Situation

A user-friendly IT solution with decentralized access – these were Coop’s main requirements for the internal audit management software. The solution was supposed to facilitate the administration of checklists, the planning and allocation of audits, and the electronic recording of the audit results. Moreover, a paperless data administration and comprehensive evaluation possibilities were needed to enable benchmarking on different levels in order to determine targeted measures for quality improvement.

Intact’s Audit Management Solution

By implementing the Intact Platform, Coop’s requirements were met with processes being implemented user-friendly and multilingual. The focus was on implementing processes that were not already well-covered by other IT solutions. or this reason, the continuous updating of the assortment and address data as well as responsibilities takes place fully automatically via an interface to Coop’s central business software SAP. Thanks to the modular and standardized structure of the Intact Platform, this is easily possible.

When carrying out audits, Coop benefits from the fully digital provision and processing of checklists. The auditors are always shown only the checkpoints relevant to the respective audit, which significantly increases audit efficiency. Multiple data inputs are also eliminated. Through the comprehensive evaluation of the results, it is possible to evaluate and compare branches with the national or sales region average per guideline, checkpoint, category, etc.

The Intact Platform ensures that all necessary data is entered and reduces input errors to a minimum. Due to the completely digital processing, all results can be viewed quickly and clearly. Benchmarking helps to improve quality and supports Coop in expanding its position as a market leader.


“ The Intact Platform is our central tool for the qualification of our business partners and sales outlets, which gives us a clear overview of all audit results and applied measures, and the possibility to evaluate them in the best possible way. ”

Andreas Dörr Head of QM Food,

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