Overview

2024 was a year filled with development for Intact. We achieved notable advancements in product innovation, expanded our community, and maintained strong growth, all reinforcing our long-term vision. As the new year begins, we’re excited to reflect on our journey together and share some of the key highlights from last year.

Product Development

This year, we increased our commitment to agile development, embracing more flexible and responsive approaches. This shift ensures faster advancement, improved collaboration, and the ability to adapt quickly to changing market demands.   

A few key developments include:  

  • New releases for the Intact Platform with major improvements including task management functionality, developments to the Process-Based Auditing feature, and Auditor-Reviewer Feedback redesign.  
  • New releases for Intact Mobile with major improvements including Finding enhancements, Files upgrades, and navigation improvements.
  • Held more than 15 sprint reviews with internal employees to present, test and review new features. 

Intact Intelligence – AI Prototypes

This year, we introduced Intact Intelligence, formerly known as IntactGPT. Intact Intelligence is a next-generation AI tool tailored for smarter data access. Focused on data search, it allows users to query data in natural language, translating inputs into SQL for instant previews and full CSV downloads. Queries can also be saved and reused, streamlining workflows.   

Presented at the Intact Summit, Intact Intelligence garnered significant interest from customers eager to explore its potential. Looking ahead, upcoming features such as advanced data analysis, comprehensive reporting, and automated actions will enhance its capabilities. Beta sandboxes are scheduled for release in Q1 this year, providing users with seamless access to powerful AI-driven tools.

New Task Management Functionality

The first phase of the innovative new task management system was officially launched. Users now have the ability to create, edit, complete, and delete tasks, all of which can be assigned to specific entities. Additionally, task history is fully trackable, providing greater transparency. This update marks the beginning of a comprehensive planning strategy, with more advanced features slated for release in the coming phases.  

Strengthened Our Dedication to Standard Setter Systems

The Intact Platform serves various entities of the audit and certification ecosystem as their primary software solution.  There have been many new features aimed at optimizing certification bodies’ workflows over the past two years. However, they are not the only group benefiting from our recent developments. 
We are proud to highlight the advancements we have made for standard setters. In 2024, we finished a completely new standard setters packages rollout, filled with new and already beloved features. With our new package approach, getting started with the Intact Platform as a standard setter has never been easier.

Dive into our standard setter materials to learn more:

Strengthened Our Dedication to Standard Setter Systems

The Intact Platform serves various entities of the audit and certification ecosystem as their primary software solution.  There have been many new features aimed at optimizing certification bodies’ workflows over the past two years. However, they are not the only group benefiting from our recent developments. 
We are proud to highlight the advancements we have made for standard setters. In 2024, we finished a completely new standard setters packages rollout, filled with new and already beloved features. With our new package approach, getting started with the Intact Platform as a standard setter has never been easier. 

Dive into our standard setter materials to learn more:  

Corporate Growth and Development

Our commitment to long-term, sustainable growth goes beyond being a part of our mission – it’s a core promise to our customers. This growth drives ongoing advancements in product development, enhanced customer service, and a focus on continuous improvement.  

We are proud to announce that we were successful in our 2024 growth goals, keeping our strong multiyear trend alive. 

New Investors 

In September 2024, CGE Partners and Five Arrows acquired a majority stake in Intact. This new partnership is set to drive our growth and international expansion while keeping our focus on customers at the core.  

Intact Welcomes New Customers 

We were thrilled to welcome a diverse range of new customers who chose to take the next step in their digital transformation with Intact Solutions in 2024. Companies such as Aurevia., Rainforest Alliance, Earth Check, and TÜV SÜD are now part of the Intact Community, and we look forward to supporting their initiatives. We’re eager to see the positive impact the Intact Platform will have on their operations in the years ahead.  

Employee Growth 

This year, our team grew by 31%. This growth not only enhances our ability to support customers but also drives further development of the Intact Platform. In response to our growth, we’ve expanded our office space with the opening of Parkring 2, providing our team with more room and improved facilities for collaboration and customer meetings.  

Recommitted to Account Management

This year, we strengthened our Account Management (AM) department to better equip ourselves for customer support and account management. With Jerin Joy as the new Head of AM and two new team members, we’re ready to meet growing customer needs and drive new opportunities.    

Kununu Top Rated Company

In 2024, we were honored to be recognized as a Kununu “Top Company” for the second year in a row, ranking among the top 5% of employers in Austria. This prestigious award reflects the positive feedback from our team and reinforces our ongoing commitment to creating a workplace where employees feel appreciated, connected, and supported.

Intact Community 

2024 marked a year of substantial growth and deeper connection within the Intact community.    

Intact Summit 2024

In June 2024, we hosted the Intact Summit in Chicago, bringing together our global community for insightful sessions and networking opportunities. Highlights included the introduction of Intact Intelligence, our upcoming AI-powered assistant, and presentations on new features like Process-Based Auditing and a revamped Intact Mobile App.   

2024 Intact Summit in Chicago

A Look Into 2025  

As we enter 2025, we are filled with excitement and eagerness. Building on the foundation laid in 2024, this year holds the promise of new innovations, deeper community engagement, and continued sustainable growth.   

We are particularly thrilled about the following highlights: 

Events: ACA Conference, Biofach, Expo West, TIC Summit, and more.  

Product developments focused on Planning, Qualification, and Task Management.