Overview

ESC Cert GmbH, a certification body accredited by the German Accreditation Body (DAkkS), partnered with Intact to streamline and digitize its certification processes. By implementing the Intact Platform, ESC Cert unified its workflows, from client data collection and application review to audit planning, execution, and invoicing, within a single system.  

Background

ESC Cert GmbH is a certification body headquartered in Kassel, Germany. Since 1998, the organization has provided national and international certification services for companies across a wide range of industries. It supports organizations of all sizes, from innovative medium-sized businesses to globally operating corporations.   

The core of ESC Cert’s work lies in the certification of management systems according to international standards, including quality management, occupational health and safety, energy management, and environmental management. Through this work, the organization supports companies in strengthening quality, safety, and responsible business practices.  

The solution and impact

To address these challenges, ESC Cert implemented the Intact Platform to consolidate its certification processes within a single system. The Platform allows the organization to manage key process steps, from client data collection and application review to proposal preparation, audit planning, audit execution, and invoicing, within one integrated environment.   

By managing these workflows within a single system, ESC Cert ensures that all stakeholders work with the same data and standards. This improves transparency and traceability while removing the need to transfer information between multiple systems.  

Since implementing the Intact Platform, ESC Cert reports numerous improvements in its operations:  

• Improved communication and collaboration with auditors, enabling clearer coordination of audit activities.  
• Improved traceability of workflows through automated processes that make certification activities easier to track.  
• Reduced complexity and increased efficiency through digitalized reporting and documentation, helping shorten processing times and reduce errors  
• Less administrative workload for employees, allowing teams to focus more on their core responsibilities and certification activities.  
• Stronger support for compliance with accreditation requirements, helping ensure consistent and reliable certification processes.   

Together, these improvements create additional capacity for ESC Cert to invest in further development and growth while supporting efficient audits and reliable certification processes.   

ESC Cert Voices

“The Intact Platform has helped us bring our certification processes together in a single system. This has significantly improved transparency across our workflows while reducing manual effort for our team. As a result, we can manage audits more efficiently and focus more on delivering reliable certification services to our clients.”