Increasing Demand in Organic — Increasing Requirements for Certification

In 1998, the WSDA Organic Food Program implemented a database that should facilitate cooperation among its employees and help to enhance the efficiency of processes and the transparency of certifications. Due to the enormous organic boom in the US, however, the number of producers requiring certification has multiplied, pushing the existing database to its absolute limits.

By switching to a new system, the WSDA Organic Food Program considered these developments. With Intact’s software solutions, WSDA has chosen a flexible and modular system that facilitates smooth and efficient processes and easily handles large amounts of data.

Successful Launch of the New Audit Management Software

After a successful launch in May 2016, the WSDA Organic Food Program has switched the entire certification workflow to the Intact Platform, ranging from order management and handling the audit and certification process to issuing the certificates. For the first time, the WSDA uses an utterly paperless system, reducing administrative work to a minimum and eliminating frequent sources of error. Another huge benefit of such a paperless system is that all data are available in electronic form, facilitating the exploration and analysis of complex data with just a few mouse clicks.

When Four Eyes Are Not Enough

One rather special requirement of the WSDA was the implementation of a “six eyes principle” in the certification workflow. In a conventional certification workflow, a certification officer reviews the results of an audit or an inspection and issues a favorable or unfavorable decision. On top of this, the WSDA needed the possibility to have the effects of the certification officer reviewed by an independent quality assurance controller before concluding the certification process.

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